Chrome or another browser says the site may harm the computer

When the request is website security, we look at the live site first. The check we expect to matter is: chrome or another browser says the site may harm the computer.

A specific fault, not a slogan

• Chrome or another browser says the site may harm the computer
• A WordPress or Joomla admin user exists that nobody created
• New PHP files appeared in the upload or cache folder
• The site was cleaned once and the files came back

What gets checked

A warning in the browser, a strange redirect, or pages you did not write are a file problem first. Cleaning it means finding the files that do not belong, removing them, and closing the way they got in.

• A clean backup from before the first strange file, if one exists
• The public warning page, so we know which URL triggered it
• Whether the host already quarantined files
• Plugins, extensions, or scripts that are out of date

What you can send first

If the site is already compromised, we clean that before we add restrictions. A lock on a dirty site feels safer and is not.

Security work is users, updates, file changes, and the login. You should still be able to edit the site when we are done, and you should know which password changed.

If you are outside Toronto, the call is the same. We say what we found and what the work is before we change the site.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is virus and malware cleanup.