Web Repair: the host shows the site as fine while the browser

When the request is web repair, we look at the live site first. The check we expect to matter is: the host shows the site as fine while the browser shows an error.

A specific fault, not a slogan

• The host shows the site as fine while the browser shows an error
• A form says it sent and the mailbox stays empty
• An edit in the admin never appears on the live page
• A plugin or script update changed the layout

What gets checked

Troubleshooting starts with the page you can point at. Broken layout, a form that does nothing, a checkout that stops, or a site that loads for you and not for a customer.

• Who else has the host and admin passwords
• A page that still works, so we can see what is different
• Whether the failure is the application, the DNS, or the certificate
• The error log around the time it broke

What you can send first

One fault often exposes a second one, usually an update that was skipped. We will tell you about that second item before we fold it into the bill.

A repair has a symptom. We reproduce it, change the cause, and try the same steps that failed. If we cannot reproduce it, we say that instead of editing at random.

If you are outside Toronto, the call is the same. We say what we found and what the work is before we change the site.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is website troubleshooting.