Zen Cart Support: tax or zone settings charge the wrong amount

When the request is zen cart support, we look at the live site first. The check we expect to matter is: tax or zone settings charge the wrong amount.

The failure we expect

• Tax or zone settings charge the wrong amount
• The PHP upgrade turned a notice into a stopped page
• The admin is reachable and the storefront session is not
• The template override is older than the cart core

The pieces we open

We read the Zen Cart version and the module that failed. A new theme does not repair a shipping quote that never returns.

• The error log from one failed checkout
• The shipping and payment modules that are enabled
• Zen Cart version and PHP version
• Whether the database matches the files after a partial upgrade

After you call

You keep the admin. We do the change, tell you what we touched, and leave a backup from before the edit.

Support is the next real change: a page, a product, a user, a form, a host notice. It is not a monthly PDF that says the site was monitored.

Computer Geek works from Toronto with clients in other cities. Distance does not change the check. Access to the host and a page that shows the problem does.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is Zen Cart help.