Website Hacked: the site was cleaned once and the files came

Website hacked starts with a real fault on the site you have. The usual one is this: the site was cleaned once and the files came back.

A specific fault, not a slogan

• The site was cleaned once and the files came back
• The host disabled the account for malware
• The homepage redirects to a domain you do not own
• The warning is gone in one browser and still up in another

What gets checked

We do not start with a new design. The infected files are still on the host until someone removes them, and a pretty homepage on top of that does not clear the warning.

• Recently changed PHP, JavaScript, and .htaccess files
• A clean backup from before the first strange file, if one exists
• The public warning page, so we know which URL triggered it
• Whether the host already quarantined files

What you can send first

We look the same day you call, tell you what changed, and tell you what it will take to clean it before the work starts. That is the whole offer.

Do not wipe the site and reinstall until someone has seen how they got in. The same hole puts the same files back the next night.

If you are outside Toronto, the call is the same. We say what we found and what the work is before we change the site.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is virus and malware cleanup.