Customers are calling and the public page has no explanation

Fix my ddos attack starts with a real fault on the site you have. The usual one is this: customers are calling and the public page has no explanation.

What is usually wrong

• Customers are calling and the public page has no explanation
• Cloudflare is not in front of the site, so every request hits the host
• Only one site on the account is down
• You cannot tell a traffic flood from a normal PHP crash

What we look at

Emails that arrive during the outage offering to stop the attack for a fee are not the cleanup. We do not pay those, and we do not publish a way to aim traffic at anyone.

• That mail and other DNS records will survive a proxy change
• Whether a CDN or Cloudflare is already in front of the DNS
• The host ticket and what they say is saturated
• A short status you can send to customers that does not invent a cause

How the job starts

Call the host and find out if they have null-routed the address or if the application is simply crashing. Those are different problems and they do not have the same fix.

We will not sell a way to aim traffic at someone, and we will not tell you to pay a stranger who wrote during the outage. The practical tools are the host and a front door such as Cloudflare, set up so mail still works.

Most of this work happens on the site you already have. You do not need to be in Toronto. The first step is still a look at the live page.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is DDoS help for site owners.