Call the host and ask if they null-routed the address or if the application is crashing. Those are different. A stranger who emails during the outage and offers to stop it for a fee is not the fix, and we will not tell you to pay them.
The practical tools are the host and a front door such as Cloudflare, set so mail still works. We will look at which one you already have.
Send the host ticket and say whether you can change DNS. If you cannot, the person who can has to be on the call.
Call 905-426-1784. We look first and tell you what the work is before it starts. Related help: Cloudflare help.
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