Webpage Troubleshoot: customers can see the catalog and cannot

Webpage troubleshoot starts with a real fault on the site you have. The usual one is this: customers can see the catalog and cannot pay.

A specific fault, not a slogan

• Customers can see the catalog and cannot pay
• The site looks right on the office computer and broken on a phone
• The site was moved and half the images still point at the old server
• The host shows the site as fine while the browser shows an error

What gets checked

We do not begin by replacing the site. We find the change that made it fail, fix that, and then tell you if something else is waiting behind it.

• The error log around the time it broke
• The last change: a plugin, a PHP upgrade, an edit, or a host ticket
• The exact URL and the exact error, including a phone screenshot if that is all you have
• Who else has the host and admin passwords

What you can send first

A repair has a symptom. We reproduce it, change the cause, and try the same steps that failed. If we cannot reproduce it, we say that instead of editing at random.

One fault often exposes a second one, usually an update that was skipped. We will tell you about that second item before we fold it into the bill.

If you are outside Toronto, the call is the same. We say what we found and what the work is before we change the site.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is website troubleshooting.