Webpage Errors: customers can see the catalog and cannot pay

Webpage errors starts with a real fault on the site you have. The usual one is this: customers can see the catalog and cannot pay.

The failure we expect

• Customers can see the catalog and cannot pay
• The site looks right on the office computer and broken on a phone
• The site was moved and half the images still point at the old server
• The host shows the site as fine while the browser shows an error

The pieces we open

We do not begin by replacing the site. We find the change that made it fail, fix that, and then tell you if something else is waiting behind it.

• A page that still works, so we can see what is different
• Whether the failure is the application, the DNS, or the certificate
• The error log around the time it broke
• The last change: a plugin, a PHP upgrade, an edit, or a host ticket

After you call

A repair has a symptom. We reproduce it, change the cause, and try the same steps that failed. If we cannot reproduce it, we say that instead of editing at random.

One fault often exposes a second one, usually an update that was skipped. We will tell you about that second item before we fold it into the bill.

Computer Geek works from Toronto with clients in other cities. Distance does not change the check. Access to the host and a page that shows the problem does.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is website troubleshooting.