Webmaster Websites: the contact form goes to an employee who

Webmaster websites starts with a real fault on the site you have. The usual one is this: the contact form goes to an employee who left.

A specific fault, not a slogan

• The contact form goes to an employee who left
• A simple text change breaks the page because it was hard-coded
• The previous person will not answer, and the site still needs a change
• There is no copy of the site anywhere but the live server

What gets checked

Taking over a site means learning what is custom before changing it. The last webmaster may have left the host login, a mess of files, and no note about which page is safe to edit.

• Whether a backup exists before the first edit
• Where form mail actually goes
• Which pages are from a CMS and which are hand-built
• Domain, host, and admin access, as three separate things

What you can send first

The first job is access and a map: host, admin, forms, and which pages are safe to edit. The second job is the change you have been waiting on.

We do not propose a rebuild until we know the current site cannot do the thing you need. Most of the time it can, and the last person simply left.

If you are outside Toronto, the call is the same. We say what we found and what the work is before we change the site.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is a new webmaster.