Old Magento 1 stores are a different job from Magento 2. The admin URL, the payment files, and the patch level are what we open. We do not start by rebuilding the catalog.
If checkout sends people somewhere you do not recognize, call your payment processor as well as us. We find the files that do not belong, remove them, and tell you how they got in before anyone reinstalls the site.
Send the admin URL, not only the storefront. A locked admin is still a place we need to see.
Call 905-426-1784. We look first and tell you what the work is before it starts. Related help: website virus cleanup.
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