The admin is reachable and the storefront session is not

When the request is zen cart pro, we look at the live site first. The check we expect to matter is: the admin is reachable and the storefront session is not.

The failure we expect

• The admin is reachable and the storefront session is not
• The template override is older than the cart core
• A module works in the admin test and fails for a customer
• An order email goes out blank

The pieces we open

We read the Zen Cart version and the module that failed. A new theme does not repair a shipping quote that never returns.

• The error log from one failed checkout
• The shipping and payment modules that are enabled
• Zen Cart version and PHP version
• Whether the database matches the files after a partial upgrade

After you call

The first call is there so you can hear that in normal words. If you want a written list of the work after we look, ask for it.

Experience is recognizing the failure, not collecting a title. We say if we have fixed this kind of page before, and we say if we have not.

Computer Geek works from Toronto with clients in other cities. Distance does not change the check. Access to the host and a page that shows the problem does.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is Zen Cart help.