Website Maintenance: customers can see the catalog and cannot

Website maintenance starts with a real fault on the site you have. The usual one is this: customers can see the catalog and cannot pay.

A specific fault, not a slogan

• Customers can see the catalog and cannot pay
• The site looks right on the office computer and broken on a phone
• The site was moved and half the images still point at the old server
• The host shows the site as fine while the browser shows an error

What gets checked

We do not begin by replacing the site. We find the change that made it fail, fix that, and then tell you if something else is waiting behind it.

• The error log around the time it broke
• The last change: a plugin, a PHP upgrade, an edit, or a host ticket
• The exact URL and the exact error, including a phone screenshot if that is all you have
• Who else has the host and admin passwords

What you can send first

Maintenance is updates, backups you can restore, form tests, and the host notices. It is not a theme swap every quarter.

You should be able to ask what changed last month and get a short answer. If nobody can answer, the maintenance was a login that never happened.

If you are outside Toronto, the call is the same. We say what we found and what the work is before we change the site.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is website troubleshooting.