Web Troubleshooting: a form says it sent and the mailbox stays

Web troubleshooting starts with a real fault on the site you have. The usual one is this: a form says it sent and the mailbox stays empty.

What is usually wrong

• A form says it sent and the mailbox stays empty
• An edit in the admin never appears on the live page
• A plugin or script update changed the layout
• One page is down and the home page still loads

What we look at

We do not begin by replacing the site. We find the change that made it fail, fix that, and then tell you if something else is waiting behind it.

• A page that still works, so we can see what is different
• Whether the failure is the application, the DNS, or the certificate
• The error log around the time it broke
• The last change: a plugin, a PHP upgrade, an edit, or a host ticket

How the job starts

Tell us the address of the page and what it should have done. We look at that page and tell you the work before we start.

If the phrase you searched is broader than the fault, ignore the phrase. The fault is the job.

Most of this work happens on the site you already have. You do not need to be in Toronto. The first step is still a look at the live page.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is website troubleshooting.