Web Page Maintenance: the site looks right on the office

When the request is web page maintenance, we look at the live site first. The check we expect to matter is: the site looks right on the office computer and broken on a phone.

The failure we expect

• The site looks right on the office computer and broken on a phone
• The site was moved and half the images still point at the old server
• The host shows the site as fine while the browser shows an error
• A form says it sent and the mailbox stays empty

The pieces we open

Troubleshooting starts with the page you can point at. Broken layout, a form that does nothing, a checkout that stops, or a site that loads for you and not for a customer.

• The last change: a plugin, a PHP upgrade, an edit, or a host ticket
• The exact URL and the exact error, including a phone screenshot if that is all you have
• Who else has the host and admin passwords
• A page that still works, so we can see what is different

After you call

You should be able to ask what changed last month and get a short answer. If nobody can answer, the maintenance was a login that never happened.

Maintenance is updates, backups you can restore, form tests, and the host notices. It is not a theme swap every quarter.

Computer Geek works from Toronto with clients in other cities. Distance does not change the check. Access to the host and a page that shows the problem does.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is website troubleshooting.