Denial Of Service Attack Support: only one site on the account

When the request is denial of service attack support, we look at the live site first. The check we expect to matter is: only one site on the account is down.

The failure we expect

• Only one site on the account is down
• You cannot tell a traffic flood from a normal PHP crash
• A stranger emailed during the outage and asked for money to stop it
• The site is unreachable and the host says the traffic is the cause

The pieces we open

Emails that arrive during the outage offering to stop the attack for a fee are not the cleanup. We do not pay those, and we do not publish a way to aim traffic at anyone.

• The host ticket and what they say is saturated
• A short status you can send to customers that does not invent a cause
• Who is allowed to change DNS
• A page that fails because of the application rather than volume

After you call

We will not sell a way to aim traffic at someone, and we will not tell you to pay a stranger who wrote during the outage. The practical tools are the host and a front door such as Cloudflare, set up so mail still works.

Call the host and find out if they have null-routed the address or if the application is simply crashing. Those are different problems and they do not have the same fix.

Computer Geek works from Toronto with clients in other cities. Distance does not change the check. Access to the host and a page that shows the problem does.

Call 905-426-1784. We look at the site and tell you what the work is before it starts. The service page for this is DDoS help for site owners.